Call Tracing

[BrettBoggeman]

I am have been trying to figure out how to do a call trace once it hits a ring group. Any way to know if an extension was offline or they denied it?
Couple people said it should be in the call log but i just see the call going to the ring group and thats all.
Thanks!

 

[Evolute IT]

I am have been trying to figure out how to do a call trace once it hits a ring group. Any way to know if an extension was offline or they denied it?
Couple people said it should be in the call log but i just see the call going to the ring group and thats all.
Thanks!

The call report would help with this, but it's in Pro and Enterprise only. Under Reports, there's a Call Report and it will show any "reasons" why a call failed or was hung up/transfered.

 

[leejor]

If you want to do a deep dive into this, use the Activity Log and set to Verbose. That will provide all the information, on the call passing through the PBX, which can be a bit overwhelming.

 

[VasilisV_3CX]

Hi @BrettBoggeman,

Exactly what @leejor said, you'll see something like:

11/03/2021 5:29:05 PM - Call to T:RingAll:802@[Dev:sip:107@XXXXXXXX:5060] from L:43.1[Extn:101] failed, cause: Cause: 486 Busy Here/INVITE from XXXXXXX:5060