call transcripts export and multiple languages support

[su27]

Hello!

We are exploring a possibility of importing 3CX call transcripts (produced by Google cloud) into our CRM and have a few questions:

1. Is there an API or other connection methods that would allow to extract all call transcripts in one go?
2. Our users speak three languages but there is only one language in 3CX transcript settings. Is there any a way for 3CX / Google to detect the language ?

I would appreciate any advice! Thank you

 

[su27]

it appears that Google allows you to enable language detection https://cloud.google.com/speech-to-text/docs/multiple-languages