Call transfer delay

[AdamCarter]

Good afternoon,

we have a digital receptionist setup. When a call is transferred to a queue from the receptionist it sits in the queue for 10 - 15 seconds before being offered out to an extension.

We could see it on the wallboard, users were free to take the call but it seemed like it was waiting for the queue timeout before trying an extension.

The queue is currently set to Round Robin with a 10 second ring time.

Any assistance or suggestions would be appreciated.

 

[YiannisH_3CX]

Hello @AdamCarter

What PBX version are you running? Also are there are other calls in the Queue at that time? Are other agents being polled with other calls? Also what is your call flow exactly? Does this happen with internal calls as well?

 

[AdamCarter]

Good morning,

Version 18.0 Update 8 (Build 917)

There are no other calls in the queue at the time, the users are off their phones, they see the call come in and sit in the queue for 10 - 15 seconds before being offered out.

The agents are not being polled with other calls, they work in their own teams.

Call flow - clients call the main line and get the digital receptionist. They choose one of 3 options and the calls get passed onto that queue, as soon as they are in the queue they have to wait 10 -15 seconds before being offered an extension. The queues are set to Round Robin with a 15-second timeout.

It does not happen with internal calls.