So basically it went like this
Person calls in around 10am > DID routes to ring group 800 (its out of office vm is 000) > extension 001 picks up.
They then transfer the call to 005 > 005 is busy so it goes to voicemail > they say absolutely nothing for the entire duration of the recoding, until the end prompt comes up.
They hit an invalid option (11) > call gets routed to 000 which is the vm for the ring group.
Is there a way to have3cx ignore the invalid entry and just have the system replay the prompt so it stays at the vm of the person he was transferred to?
Person calls in around 10am > DID routes to ring group 800 (its out of office vm is 000) > extension 001 picks up.
They then transfer the call to 005 > 005 is busy so it goes to voicemail > they say absolutely nothing for the entire duration of the recoding, until the end prompt comes up.
They hit an invalid option (11) > call gets routed to 000 which is the vm for the ring group.
Is there a way to have3cx ignore the invalid entry and just have the system replay the prompt so it stays at the vm of the person he was transferred to?
