Callback fails

[pepsipilot]

I have created a dummy extension and have added it on the APP and now its available, The extension is part of the call queue to be able to have one of my extensions set to away and be able to have callback feature to work.

The issue I am having is that the callback is registered but after a few minutes its fails/drops from the queue and therefore when my extension becomes available again there is no one to call

This is the error I am getting;

Failed Callback Callback to number

Please could someone assist me, as I am trying a work around for the callback feature.

Thanks

 

[leejor]

Is this working in other Queues/situations?
Have you checked the 3CX Activity Log? Perhaps the callback number format does not match your current outbound rules.

 

[pepsipilot]

When testing, if I leave the calls in queue they eventually fail, but if I set the extension to avaliable after requesting the callback than it calls.

I am not sure if the callback queue has a timeout or maybe the dummy extension is trying to call them and fails.

 

[ChrisC_3CX]

@pepsipilot
First thing I would check is the Maximum Queue wait time value in the Call Queue's General tab. This timer applies for Queue Callbacks as well, however, Queue Callbacks will of course not follow the "Destination if no answer" routing.