Callback Feature Recording before transferring caller to Agent

[mmbsct]

We are using the callback feature. Is there a way to insert a recording when a caller is called by the callback feature. Right now the PBX allows the caller to select the callback feature. Then the system calls the first available agent, who answers. Then the system calls the original caller. There is no announcement made to the caller. We want to remind the caller that the all is being recorded without the agent having to say this.

It is when the PBX actually dials the caller again. We want to have a recording when the call picks up the phone prior to the caller being connected to the agent.

Caller enters callback feature --> PBX dials agent --->PBX dial caller --> Caller answers ---Recording plays --->caller is connected to the agent.

 

[VoIPTools]

After further thought, the call-back feature performs a MakeCall between the customer and the queue extension. So as soon as the caller answers the phone they are already in the queue. The best we can do is add the prompt when the agent answers the call.