Callback if Out of hours

[qvrb]

Is it possible to allow a user to request a callback if they call out of hours and for the callback to be activated when an agent logs on (other than leaving a voicemail etc?)

 

[AWS2P]

Short answer , NO
As far as i know , QCB is only used to be called back from the seat you got waiting in Q.
During OOH normally calls are forwarded before reaching Q to a night IVR .
Anyway , even if Q was available H24 but with no logged agents then calls go directly to DNA . So call back feature is not usable in that case.