Callback Wrap-Up Time

[LUXUA]

Hi,

Is there any opportunity to set wrap-up time for callbacks?
The agent is called immediately as soon as available.

 

[OlegR_3CX]

Hello.
The wrap-up time has the same logic for the callback as for the normal calls that are in the queue.
Once you have an extension answering the call in any queue, then wrap-up time will apply to any queue including to the callback too.

 

[LUXUA]

Hello.
The wrap-up time has the same logic for the callback as for the normal calls that are in the queue.
Once you have an extension answering the call in any queue, then wrap-up time will apply to any queue including to the callback too.

Why do you think i am writing here???

Because wrap-up time doesn't work for callbacks!

 

[NikolasA_3CX]

We have tried this on our side and we cannot replicate the issue.
Wrap-up should apply globally for queue callbacks and queue calls
If you want you can raise a support ticket so we can troubleshoot the issue.

 

[LUXUA]

We have tried this on our side and we cannot replicate the issue.
Wrap-up should apply globally for queue callbacks and queue calls
If you want you can raise a support ticket so we can troubleshoot the issue.

Thank you. I will double check at our side.

 

[NikolasA_3CX]

You are welcome.
I am glad to be of assistance.