Called user from button in CRM. Call logged in 3CX, but not in CRM customer record - Intermittent

[admin@adamequipment]

A user has called to a client in CRM clicking on telephone icon, call is logged in 3CX fine, but no call record shows in CRM. This fault is intermittent, some calls are fine some are missed. Any thoughts on why this may happen?

 

[edossantos]

In order to investigate the issue, please enable verbose logs from the 3CX Console > Dashboard > Activity Log > Settings. Then make a test call where you reproduce the issue, and check the 3cxSystemService.log file that you can download from the 3CX Console > Dashboard > Activity Log > Logs button > Instance folder. In that file you have all the interactions between 3CX and the CRM.

 

[admin@adamequipment]

Is there a specific log file that deals with the interations between 3CX and Zoho there are a lot of log files in Instance!

 

[edossantos]

Is there a specific log file that deals with the interations between 3CX and Zoho there are a lot of log files in Instance!

As mentioned, 3cxSystemService.log.

 

[admin@adamequipment]

Missed that, thank you for your assistance will review that log

 

[admin@adamequipment]

Hi I have an instance of an outbound call (Click to Call used) not logging correctly, in the log it shows as not found. If I test with the number in 3CX CRM integration, it finds the number and contact fine, but in the 3cxsystemservice.log I see 204 not found.have attached instance excerpt from log. Any thoughts? Most others worked just fine.

 

[edossantos]

You need verbose logs enabled to see all the details of what's going on... That way you can check the response from the CRM, which is not in your log.