Caller / Callee incorrect on PWA?

[mhnichols]

Hi,

There is something wrong with the new V20 PWA in how callers are shown on answering a call.

The below shows, 2 calls incoming on our queue 800 Stationary

The 1st call was answered using the OLD depreciated Windows Desktop App, All looks correct with Caller / Callee and Queue shown correctly

The second caller once answered using the PWA is now showing as incorrect, The Caller / Callee have swapped and the Queue no longer shows?



This may also go to explain why we can no longer get our CRM to open on answering a call from the PWA?

Can anyone assist with this?

Regards

Mark

 

[Marc Mohring]

Hi Mark,

Did you ever get an answer on this?

I upgraded our system to V20 last week and have noticed the same thing with the caller and callee swapped around.

CRM pop-ups are ok on ours.

Thanks,
Marc

 

[mhnichols]

Hi, Yes all working correctly when using the new Windows App. CRM Pop-ups also working now.

 

[benrg]

3CX v20 Update 1 still affected by this bug : caller and callee are inverted in PWA client.
3CX devteam, could you please fix this issue ?
Thank you !

 

[benrg]

@OlegR_3CX, just to be sure, may we perhaps ask you to share this issue with devteam ?
Thank you very much !

 

[benrg]

Case 2089288 just created.