Caller ID from Digital Receptionist

[SoHoIntegration]

When a caller calls in and dials an extension direction, the caller ID is shown for the inbound call.

However, when the caller selects option '1' and it then routes to an extension, the Caller ID is not shown.

Is there a way to change this behavior?

(Running V20).

Thank you!

 

[Charles_3CX]

No extra configuration should be required, as the caller ID should be shown when calls are transferred to an extension from an IVR, regardless of whether they are dialed directly or via key action.

Can you attach a screenshot of what you see and where?

 

[SoHoIntegration]

No extra configuration should be required, as the caller ID should be shown when calls are transferred to an extension from an IVR, regardless of whether they are dialed directly or via key action.

Can you attach a screenshot of what you see and where?

In my system (v18 using Flowroute), when I call my DID, and I have DND enabled, it then forwards the call to my cell. My cell will show the caller id of the originating caller, not my phone system.

In my client's system (v20 using Flowroute), when I call a DID that is assigned to an extension, and that extension has DND configured to forward the call to a cell - the caller ID on this call is from the phone system, not from the originating caller.

I do not have the 'use call deflection' checked on either system.

 

[Charles_3CX]

In my system (v18 using Flowroute), when I call my DID, and I have DND enabled, it then forwards the call to my cell. My cell will show the caller id of the originating caller, not my phone system.

In my client's system (v20 using Flowroute), when I call a DID that is assigned to an extension, and that extension has DND configured to forward the call to a cell - the caller ID on this call is from the phone system, not from the originating caller.

I do not have the 'use call deflection' checked on either system.

Check both systems' outbound and inbound parameters of the Trunk Settings and cross-check them for any differences.