Solved Caller ID History '+' symbol causes redial to fail

[pcmis]

This has been a nagging problem. I am using yealink T46S phones. Many users like to use the call history to find missed calls and dial them back.

One of my SIP trunk providers sends the caller ID number with a + at the front. (ie; +18005555555) When they try to dial back, it fails. When I check the call log on 3CX, it shows that the number is dialed missing the country code 1. So something with that + is dropping the required country code and the call is failing when calling back from history.

Is there an easy way to resolve this? I don't really want to get into creating complicated rules to resolve this. With my other sip trunk provider, I don't get this + problem. Any ideas? Thanks!!

 

[Saqqara]

Create an outbound rule, checking for prefix + , strip 1 digit and if require prefix rhe resulting number with the required numbers to dial the correct number

I would also check your e164 settings

 

[pcmis]

would removing this check box resolve?

 

[YiannisH_3CX]

Yes that should work. You could also reformat the numbers as they are coming in by using Caller ID reformatting. https://www.3cx.com/docs/cid-reformatting/

 

[pcmis]

Thanks for the help. Caller ID reformat appears to have worked.
If anyone has the same issue...this is the call pattern to enter into SIP Trunk>Caller ID tab>Inbound:

 

[YiannisH_3CX]

Glad to see the issue has been resolved