Caller ID Name and Number

[Bob Anderson]

I am installing 3cx into a 150 room Retirement home and will be providing dial tone to all of the residents. I need for the caller ID to display The residents name and their specific DID on outbound calls.In Asterisk this was very easy, but can only get 3cx to display name or number not both

 

[leejor]

I assume you have put the DID number in each extension setting for the caller ID to be displayed on outside calls. If your provider allows he names you use to be displayed, then it may be a mater of finding the correct combination of settings in the trunks outbound options. There are a number that deal with caller ID name and number, and where it is taken from, and how it is sent. You provider may be able to provide some information on what fields they make use of, helping to figure out what to change. Be sure to make note of the original settings as some changes may stop the trunk group from working completely. If you still have issues, post the name of your provider as others may have gone through the same thing and can offer suggestions as to the changes needed.

 

[YiannisH_3CX]

Hello @Bob Anderson

As mentioned the first step is to contact your provider and check if this is possible as many providers ignore names in the Invite messages. If this is possible ask them which SIP field they use to read the callers name and number from. Once you have all the info you can adjust the settings in the Outbound parameters of the trunk.