Caller ID Name incorrect When transfering call to Cell Phone

[srpg]

I've upgraded 3CX from version 8 to Version 9 SP4. With version 8, when I was transfering a call to my cell phone with the away status, the Caller id Name give me the phone number of the caller.

Now with the new version, I see the caller ID Name from the line ( Outbound caller ID of the VOIP Provider port number) as if I'm calling from my 3cx phone system.

If I make the same call to my cell phone from my extension, I see my name as configured in the Outbound caller ID of the extension.

How can I change it for call forwarding as now I only see my main number for all callers.

 

[srpg]

Re: Caller ID Name incorrect When transfering call to Cell P

Here is the Log file for a call :

14:02:00.610 [CM503008]: Call(2): Call is terminated
14:01:56.375 [CM504001]: Ext.202: new contact is registered. Contact(s): [sip:[email protected]:5060;line=36801/202]
14:01:53.672 Currently active calls - 1: [2]
14:01:52.594 [CM503007]: Call(2): Device joined: sip:[email protected]:5060
14:01:52.594 [CM503007]: Call(2): Device joined: sip:[email protected]:5060
14:01:46.219 [CM504001]: Ext.225: new contact is registered. Contact(s): [sip:[email protected]:5060;line=48300/225]
14:01:45.985 [CM505003]: Provider:[unlimitel] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [HMNet2.1] PBX contact: [sip:[email protected]:5060]
14:01:45.985 [CM503002]: Call(2): Alerting sip:[email protected]:5060
14:01:45.719 [CM503025]: Call(2): Calling VoIPline:5148893060@(Ln.10000@unlimitel)@[Dev:sip:[email protected]:5060]
14:01:45.672 [CM503004]: Call(2): Route 2: VoIPline:5148893060@(Ln.10001@Unlimitel - 5148893261)@[Dev:sip:[email protected]:5060]
14:01:45.672 [CM503004]: Call(2): Route 1: VoIPline:5148893060@(Ln.10000@unlimitel)@[Dev:sip:[email protected]:5060]
14:01:45.672 [CM503010]: Making route(s) to <sip:[email protected]:5060>
14:01:45.672 [CM505003]: Provider:[Unlimitel - 5148893261] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [HMNet2.1] PBX contact: [sip:[email protected]:5060]
14:01:45.657 [CM503001]: Call(2): Incoming call from 5145267783@(Ln.10001@Unlimitel - 5148893261) to <sip:[email protected]:5060>
14:01:45.641 [CM503012]: Inbound office hours rule (5148893261) for 10001 forwards to DN:215
14:01:06.969 [CM503008]: Call(1): Call is terminated
14:00:54.375 [CM503007]: Call(1): Device joined: sip:[email protected]:5060
14:00:54.360 [CM503007]: Call(1): Device joined: sip:[email protected]:5060
14:00:49.672 Currently active calls - 1: [1]
14:00:37.938 [CM505003]: Provider:[unlimitel] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [HMNet2.1] PBX contact: [sip:[email protected]:5060]
14:00:37.938 [CM503002]: Call(1): Alerting sip:[email protected]:5060
14:00:37.578 [CM503025]: Call(1): Calling VoIPline:5148893060@(Ln.10000@unlimitel)@[Dev:sip:[email protected]:5060]
14:00:37.532 [CM503004]: Call(1): Route 2: VoIPline:5148893060@(Ln.10001@Unlimitel - 5148893261)@[Dev:sip:[email protected]:5060]
14:00:37.532 [CM503004]: Call(1): Route 1: VoIPline:5148893060@(Ln.10000@unlimitel)@[Dev:sip:[email protected]:5060]
14:00:37.516 [CM505003]: Provider:[Unlimitel - 5148893261] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [HMNet2.1] PBX contact: [sip:[email protected]:5060]

 

[davidbenwell]

Re: Caller ID Name incorrect When transfering call to Cell P

Hi

Log into the 3CX Management Screen

Goto >> VoIP Providers

Select your VoIP Provider and goto Outbound Parameters

Look in the Veriable Field - look for any enteries that are "OutboundCallerID" and change this to "OriginatorcallerID"

this should solve your problem.

 

[srpg]

Re: Caller ID Name incorrect When transfering call to Cell P

That work! Thank you very much for your help.

 

[davidbenwell]

Re: Caller ID Name incorrect When transfering call to Cell P

Your Welcome

 

[erike4]

Re: Caller ID Name incorrect When transfering call to Cell P

Thank you 3 (also)