Caller ID Not Showing in 3cx

[greatchoice]

We are using a dedicated Multi Tennant instance. We are using Telnyx as the SIP provider in a generic trunk setting however the caller ID is not being shown. We have other instances that use Telnyx and we have the same settings.

Currently we use:
FROM: OriginatorCallerID" Original Caller number will be sent

That seems to work just fine but in this instance we cannot get the name to display

The SIP is as follows:
f:"WIRELESS CALLER"<sip:[email protected]>;tag=8XUv1BrtvNZgS
P-Asserted-Identity:"WIRELESS CALLER"<sip:[email protected];verstat=TN-Validation-Passed>

 

[leejor]

So...is it name and number display that is not working, or just name display? If you have the same setup, with the same provider, working at other locations, then either your trunk settings are not identical, and you are missing something, or your provider is not sending the name.

 

[greatchoice]

So...is it name and number display that is not working, or just name display? If you have the same setup, with the same provider, working at other locations, then either your trunk settings are not identical, and you are missing something, or your provider is not sending the name.

You would think so but its not. Everything is exactly the same. I can move the entire trunk to another 3CX instance and it works. I redid it multiple times. There is no real settings to change. Trunk settings in 3cx are not really tough to set manually. Im thinking its a multi tenant issue