Caller ID per DID

[Evolute IT]

Hi,

I am still looking for a way to do this because I am getting tired of waiting.

We need a way to set a caller id name per DID. Right now, I am using a trunk for each number I have because they need different name (outbound params).

Now in v16 and there's still no way of doing that? Is it coming in Update 1 or 2? Not coming?

 

[pitrickzul]

Oh man +1 so much.

I would also want to add a different CID for when calls are transferred to a mobile. We have a lot of that in our company alone. People just think it's the office calling and not a client. And i can't use the "originator" feature on outgoing settings because we have 19 offices, we need our outbound DIDs to be configured in the user extension field and need to set our outbounds to user extension

 

[Evolute IT]

Oh man +1 so much.

I would also want to add a different CID for when calls are transferred to a mobile. We have a lot of that in our company alone. People just think it's the office calling and not a client. And i can't use the "originator" feature on outgoing settings because we have 19 offices, we need our outbound DIDs to be configured in the user extension field and need to set our outbounds to user extension

This is a feature that has been requested for years but looks like 3CX prefers other things.

 

[nub]

Hi,

I am still looking for a way to do this because I am getting tired of waiting.

We need a way to set a caller id name per DID. Right now, I am using a trunk for each number I have because they need different name (outbound params).

Now in v16 and there's still no way of doing that? Is it coming in Update 1 or 2? Not coming?

extensions > edit extension > general tab > 5th option down > Outbound Caller ID.

Your provider controls caller id name, most trunk providers give you a way to change your caller id name in the CNAM db, it can take along time for this to update.

I use https://www.twilio.com/lookup to lookup cnam its $0.0001 alookup.

edit:
When you call someone they lookup caller id name from cnam and that datebase could be outdated that info is not sent from the trunk or 3cx but retrieved from in many cases private database.

 

[pitrickzul]

Hey wants the CNAM to change per DID not the CID, the only way to do this is with a trunk right now.

The user extension setting is only to change the outbound CID not the CNAM.

 

[Evolute IT]

Hey wants the CNAM to change per DID not the CID, the only way to do this is with a trunk right now.

The user extension setting is only to change the outbound CID not the CNAM.

Even then, I don't want to change the name on 100 extensions! I prefer on trunk level.

On my local Grandstream UCM, we have an option of DOD to assign a Caller ID Name and Number to extensions using groups. Much more easier.

 

[pitrickzul]

yeah, this is exactly what 3CX needs, to be able to set this up by groups

 

[nub]

most trunk providers let you upload a csv file to update your names/did combinations, maybe grandstream is using an api of sometype to update the cnam db of whatever provider you are using.

 

[Evolute IT]

most trunk providers let you upload a csv file to update your names/did combinations, maybe grandstream is using an api of sometype to update the cnam db of whatever provider you are using.

I don't think so, here in Canada, the CNAM is used for landline only.

 

[eddv123]

+ 1