Caller ID showing up oddly.

[Leon_infinity]

Hi Everyone,

I have a question and don't know if this is possible to fix.

A client has been having issues where the phones are displaying a lot more information than they should be. Please see below for the example.

1234567890:Main number (1234567890)

How can I change this display so when someone calls in its showing the Inbound caller ID and not the whole thing shown above in the example?

Thanks,
Leon

 

[leejor]

Caller ID can have additional information (names) added by DID numbers, Queues, and Ring groups. In addition, a number, with a name, in the company directory will have that name added.

What information is being sent by your provider?

How do the call route within 3CX?

 

[Alphabetic]

You could try MGMT Console > Advanced > Contacts > Options

 

[ChrisC_3CX]

@Leon_infinity

Disabling the option kieferschild mention is probably what you need. Though if you wish to keep Ring Group/Call Queue names and only want to remove the Inbound Rule Name, what you can do is actually just edit the Inbound Rules in the Management Console and remove their name completely.