Caller ID

[Oli Robison]

Hi,

We have an Inbound rule that after a certain time of day it forwards to an external number (mobile), is it possible to show the callers number on the phone its forwarded to

 

[JohnS_3CX]

Hi Oli,

Currently I assume that you see your trunk DID calling you when this call is forwarded. This is normal since the trunk is calling the mobile directly and merging the other call that came in.

It is possible to change this by customizing the trunk outbound parameters to send the originators ID but your provider may not allow this or it may cause undesired behavior (Your outgoing calls might fail).

I suggest to ask your provider first if they allow this, and in which field they read this information from.