Caller ID's

[GH-JD]

Hi,

Just a question, a client has asked us to remove the caller ID from incoming calls on one of there call Queues??

Can this be done?

We are running Yealink T48S & T46S, and we are on V18.

Any input would be great

Cheers
Matt

 

[ChrisC_3CX]

To first clarify, when you say Caller ID from incoming calls one a Call Queue, do you mean that you do not want the Caller ID (caller number) to be visible to the Queue agents or do you perhaps mean the Call Queue name to not be prepended to the Caller ID of the call?

 

[GH-JD]

The first one, the client doesn't want the agents to see the Caller ID (Caller Number) at all, due to them not answering calls from certain numbers.

Cheers
Matt

 

[ChrisC_3CX]

If it's only specific numbers you want to "hide" you could actually user Caller ID reformatting on the SIP Trunk level. This will of course mean that you'd be reformatting the Caller ID for those numbers regardless of whether they end up in that call Queue or not as they will be processed on the SIP Trunks level.