Caller information not forwarded to phones

[Tappsy]

Hi everybody,

we bought a new alerting system which is connected via a sip trunk to our 3CX. It uses the "from" field to send information, e.g. where a fire is located and so on.
The information is delivered to the 3CX, i can see that in the logs (the information here is the "FPA5000"):




But when the call is delivered to the phone the "From"-information is cut:



Is there anything i can to that the text will be send to the phone instead of the "0"?

Kind regards and thanks in advance!

 

[ChrisC_3CX]

It looks like the value in the "From: User Part" is being populated in the "From: Display Name" field too. If this is indeed the case, it may just be that you'll have to modify the Inbound Parameters on the SIP Trunk level.

Try this:

• Go into the Management Console.
• Navigate to SIP Trunks, edit the SIP Trunk and click on "Inbound Parameters"
• Make sure that "CallerName" is configured to use the "From: Display Name" sip field: