Caller information while transferring

[Telenatie]

Situation:
Person A calls person B, but should be transferred to person C. Person C only receives notification that person B is trying to call him/her. In our view, it would be better if person C received notification that person B is calling to transfer customer A. Is this something that is possible?

In the above scenario if person C does not pick up when transferring, person C also gets to see a “missed call” from person B. This would perhaps also be clearer if here, for example, a notification would read “Missed transfer”.

 

[Evolute IT]

There's attended transfers for this exact reason, So no you cannot send more details regarding a transfer. Otherwise blind transfers act like you need for missed calls.