Caller Name for Flowroute SIP Trunk

[Abdullah Elsaied]

Hi Team,

Appreciate your help, we have Flowroute SIP Trunk and they send the caller name with the number,
We want to record the caller name in our CRM is there any way to make this work,
I checked Call Flow Designer and can't find a way or variable to get the Trunk data,
This data not saved anywhere even in 3CX contacts.

Best Regards
Abdullah

 

[edossantos]

Hi Abdullah,

Unfortunately that's not possible, that information is not passed to the CRM or a CFD app.

Kind regards.