Caller name missing first lookup

[bumblebeey]

I integrated 3cx to our eshop, if contact calling first time and doesn’t exist contacts, take info from crm thats ok but , dont show caller name at first call, next calls show contact name , can i fix that? Any solution?

 

[edossantos]

I integrated 3cx to our eshop, if contact calling first time and doesn’t exist contacts, take info from crm thats ok but , dont show caller name at first call, next calls show contact name , can i fix that? Any solution?

When you use the 3CX Web Client, you will see the caller name even for the first call.

On desk phones, the caller name will be visible for the second call and onwards. This is because when the call is sent to the phone, the caller name is not available yet, and the it can't be changed once the call has started. On the other hand, the Web Client receives this information through a different protocol, so it can be updated once the call has started.