Caller No. Format?

[high6ph]

Hi,

We have been testing with the %CallerNumber% variable, and it seems like sometimes it has a country code sometimes it doesn't, and we are having problems to do lookup in our CRM.

May I ask when do you put the country code and when you don't in the caller number?

 

[edossantos]

The caller number is shown as received from the SIP Trunk or VoIP Gateway. Please check this in order to reformat the Caller ID as you need in all cases:
https://www.3cx.com/docs/cid-reformatting/