Callers are getting a busy signal message and hanging up when selecting a number from the auto attendant

[Martin Basford]

my Callers are getting a busy signal message and hanging up when selecting a number from the auto attendant, i have a sip trunk with 3 lines setup, calls come in and the caller is selecting 1 thru 5 for different departments, and during this time its saying all lines are busy and they hang up, the error log is reporting error id 105 "Lost Call in Queue Sales Que (24066) from Caller ID '0161393****'. Queue: 24066 [Sales Que]. caller: 0161393****"

any help is welcomed,
thank you

 

[Kevin Attard Compagno]

Well, the log is telling you that the call is NOT dropped by the AutoAttendant, but by your Queue; focus your efforts on why the ***Queue*** is dropping the call. I would presume that the caller is selecting an options, the call is passed to a queue, and the queue is unable to satisfy it for some reason.

 

[JoshWS]

Check to see if the users are logged out of queues