Calling an extension then we only get "please dial your conference id" - newbie question

[aliza.skye]

I created a bunch of extension for our contractors so they can call internal to internal. All of them are working except for one, when someone call this extension from internal or external we are getting the dial conference ID prompt. any ideas?

 

[aliza.skye]

we are calling extension 175 then see the call log with the conference 700

 

[Naveen | Cal4care]

Hi aliza.skye,

Your call logs looks you are trying incoming call from external number.
Please check the SIP Trunk & Inbound rules routing. Seems to be external incoming calls are routed to default conference extension 700.

 

[leejor]

The 3CX Activity Log (Verbose) may provide more information on what is happening with the call. Perhaps extension 175 is forwarded to 700?