Calling and SMS using single number

[HARVINDER SINGH]

Hi everyone ,
I have an inquiry regarding number configuration for SMS and calls. Is it possible to use a single number for both services, and can we configure a mobile number for outbound calls?

 

[OlegR_3CX]

Hi there.

You can indeed use the same number for receiving calls and SMS and you will simply need to adjust this in the settings of your Web client Admin portal.

To do so, from the Web client/PWA or Desktop app > Admin panel > Call handling —- Pick one of the IVR/Digital reception and edit it > then in the Options and there you can forward the SMS to the Extension/Queue.

 

[HelloImMyke]

I don't understand why this option just appears in the web client. It should be also in the management console!