Calling local extension

[Ben]

Hi,


I am trying call to an extension in our local phone system, but it always connectes to the main line instead of extension. Can anybody help me.


as in the below logs I tried to call to extension 333 (not pbx extension) but instead it called the main line.

IP(s) added:[152.16.0.144]
16:31:24.065 CallCtrl:nLegConnected [CM503007]: Call(1): Device joined: sip:***@152.16.0.45:5060
16:31:23.971 CallCtrl:nLegConnected [CM503007]: Call(1): Device joined: sip:[email protected]:5070
16:31:23.956 Line:rintEndpointInfo [CM505003]: Provider:[CIC] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:152.16.0.144:5060]
16:31:23.721 CallCtrl:nSelectRouteReq [CM503004]: Call(1): Calling: VoIPline:10000@[Dev:sip:***@152.16.0.45:5060]
16:31:23.565 CallCtrl:nIncomingCall [CM503001]: Call(1): Incoming call from Ext.500 to [sip:[email protected]:5060]


Thanks
Ben

 

[mutti_wilson]

So you have 2 phone systems and you want to make them talk to each other? What does the "non-PBX" system consist of?

 

[coelhopsi]

Is this only happening when you're using the 3CX VoIP Client? I ask it because you've posted this topic on the 3CX Softphone category... just would like to determine if it's related to the client or the server.