Hello everybody. Please help me.
I upgraded our 3CX from v16 to v18 and everything is normal except calling over computer. When we call over 3CX application on mobile phone, everything is okay and not any problem with audio. But when we try to call on 3CX Windows Desktop Client or browser extension, audio and video doensn't work. We can't hear and see each other on calling. But when we make video conference on computer, everything is working. I checked audio and video settings and everything seems normal. As I said, even web meeting is working properly, not any audio & video problem but when we call over computer to others, audio and video doesn't work. What is the problem and how can I solve this problem? Thank you in advance.
I upgraded our 3CX from v16 to v18 and everything is normal except calling over computer. When we call over 3CX application on mobile phone, everything is okay and not any problem with audio. But when we try to call on 3CX Windows Desktop Client or browser extension, audio and video doensn't work. We can't hear and see each other on calling. But when we make video conference on computer, everything is working. I checked audio and video settings and everything seems normal. As I said, even web meeting is working properly, not any audio & video problem but when we call over computer to others, audio and video doesn't work. What is the problem and how can I solve this problem? Thank you in advance.
