We have two phones at a client with correct configurations and they show configured on the 3cx portal.
However when rang their extension or even the ring group that they are associated to. they do not ring.
It seems when the direct extension is rang it rings another phone with a different extension.
Two phones are doing this same pattern.
Re-configured the phones - factory reset them.
Call logs show the right extension being rung.
Can call out fine.
There are no forwarding rules or routing on the phone itself for them to go to another phone. No logs to associate this as well.
Please. help
However when rang their extension or even the ring group that they are associated to. they do not ring.
It seems when the direct extension is rang it rings another phone with a different extension.
Two phones are doing this same pattern.
Re-configured the phones - factory reset them.
Call logs show the right extension being rung.
Can call out fine.
There are no forwarding rules or routing on the phone itself for them to go to another phone. No logs to associate this as well.
Please. help
