Hello All
I hope all is well!
We are experiencing an issue with one of our clients (Roughly 12 users) who make and receive a lot of calls but roughly a week ago the agents started complaining that both their incoming and outgoing calls would randomly go silent and or the calls would simply cut off.
We are on V.20 (Recently upgraded).
All of these users are using different hardware (Some on High spec computers and some on midrange Laptops).
These users are also using different versions of the 3cx app (From the V.18 - V.20 app) as well as some of them on the web client.
We are unable to do a packet capture as the option is Grayed out on the PABX
We are also unable to run a PingPlotter test or normal ping test as the sever is a 3cx hosted sever and ICMP is disabled.
We do not have a lot of experience with the V.20 Update as this is the first clients PABX that has been upgraded and I personally have never delt with this type of issue occurring in such a broad spectrum.
If anyone has any suggestions on what we can try please advise.
Note* This issue is with all of the users on this PABX regardless of the 3cx App or Hardware that they are using.
I hope all is well!
We are experiencing an issue with one of our clients (Roughly 12 users) who make and receive a lot of calls but roughly a week ago the agents started complaining that both their incoming and outgoing calls would randomly go silent and or the calls would simply cut off.
We are on V.20 (Recently upgraded).
All of these users are using different hardware (Some on High spec computers and some on midrange Laptops).
These users are also using different versions of the 3cx app (From the V.18 - V.20 app) as well as some of them on the web client.
We are unable to do a packet capture as the option is Grayed out on the PABX
We are also unable to run a PingPlotter test or normal ping test as the sever is a 3cx hosted sever and ICMP is disabled.
We do not have a lot of experience with the V.20 Update as this is the first clients PABX that has been upgraded and I personally have never delt with this type of issue occurring in such a broad spectrum.
If anyone has any suggestions on what we can try please advise.
Note* This issue is with all of the users on this PABX regardless of the 3cx App or Hardware that they are using.
