Calls drop when answered with a headset

[adamwells]

Hi,

One of my users has noticed when she answers an incoming call using her headset, the call will drop after exactly 5 seconds. Can anyone point me in the right direction as to why this may be happening?

Other users use the same headsets and it doesn't happen.

Thanks

 

[leejor]

What type of headset? Make/model, USB, mic/headphones connector?

Given that one user is having an issue, and no others are,( I assume they all use the same type of headset), then I would suspect a driver issue, on that one machine.

Have you tried swapping out the headset with one that has been working on another machine?

I also assume that this is using the 3CX phone? Which version are you using?