Calls dropping from Ring-Group to Voicemails

[Contact213]

Hey Guys!

I need some help! We have a client VM not working. I did some troubleshooting and confirmed that it's the transitioning portion from the Ring-group to the Voicemail box. This client is setup to go to a DR (Digital Receptions) and after no input for 3 seconds go to a RG (Ring Group), Once there it will ring for 36 seconds then transfer to a VM (Voice Mail) box. However, the call just drops. I reviewed the call events, and the status just shows as rejected



Troubleshooting steps taken:

• Created a new user and updated the RG to go to the new users voicemail box
• Created a new ring group and updated the original RG to point to the newly created RG and that new RG goes to the VM box
• Created a new DR and assigned it the DID number but the call still dropped
• Called in and dialed the VM/user extension and that worked without issue
• Reviewed the SIPTrunk information like the password and number and confirmed that nothings change and everything is still active
• Confirmed that the user has there Voicemail settings enabled

 

[Patrick_D]

Hi There,

Do you have extensions in the 805 Ring Group that are currently disabled?

Edit User > Options > Disable Extension

 

[paulodagraca]

Hello Contact213,

Just a quick question, are the SIP Trunk, Digital Receptionist and Ringgroup in the same department?

I can see the Ringgroup is in the DEFAULT department, what about the Digital receptionist and the SIP Trunk ?

Paulo