Calls dropping out and delays in Cloud PC

[User3Inc]

Hi,

We have recently started using 3CX in our W365 Cloud PCs and have had users report issues with calls dropping out (the user can hear the other person but they can't hear them). Users have also reported significant delays in voice.

If 3CX is used outside of the virtual desktop, it functions a lot better without major issues.

Is there anything that can be changed to resolve this?

Thanks!

 

[bitn2]

Voip over any cloud or virtual desktop isnt really good. Delay and a lot of other problems can occur. To resolve this problem, dont use 3cx on cloud pcs.