Calls drops on 3CX Desktop app and Mobile App

[Chalika25]

Our 3CX is updated to latest v18 and after couple of weeks, when someone calls and once we answered, its either we cant hear the caller or we cannot hear them, sometimes it automatically disconnects. Our 3CX is on Azure server and the customer is using 3CX Desktop and Mobile App for the phones. I have opened all the correct ports and firewall is also green - but still same.

 

[VasilisV_3CX]

Hi @Chalika25,

Are these local calls (extension to extension) or external calls? Is this happening for all extensions using the Desktop App / Mobile Apps or just one extension?

 

[Chalika25]

Hi @Chalika25,

Are these local calls (extension to extension) or external calls? Is this happening for all extensions using the Desktop App / Mobile Apps or just one extension?

Hi, thanks for the reply, its mainly external calls and yes, its happening to all extensions. Thanks