Solved calls fail from history Yealink T46G/S

[pba-jordy]

Hello,

We use the yealink T46G and S.
If we want to call back missed calls from the history the call fails, It says the number does not exist. If we manually dial the number it works.

 

[JohnS_3CX]

Hi Jordy

Do you dial the number exactly as seen in history?

You can check your activity log to see exactly what the phone sends to the PBX on a failed attempt (vs a successful direct dial), and we can take it from there

 

[eddv123]

Were talking about something similar on this string here:
https://www.3cx.com/community/threa...ients-reporting-not-found-when-dialing.68580/

Save repeating myself.

 

[pba-jordy]

if I call from history it says +31673... and if I call manually I do 0673....

So the problem is the area code? But how do I change the way it shows in history?

Thank you

 

[Saqqara]

Check your E164 settings

 

[eddv123]

It depends on 2 things, what the provider is expecting to see (International or non-international format) and how the outbound rule alters the call.

You are in the Netherlands then (+31) who is your provider ?

Check your E164 settings

Good suggestion by @Saqqara, one thing we have experienced issues with on our PBX's with this setting is it can present issue if your customer has offices based in multiple countries (I am talking small offices/remote users so not enough to warrant PBX deployment per country).

 

[JohnS_3CX]

So you are not calling the same number effectively. You will need rules that allow you to call something starting from +31

E164 can help you under settings

 

[pba-jordy]

Thank you all for your great help.

The issue is resolved!

The E164 has to be completely off.

thanks again!