calls from webclient not working after update

[Vettore.Medical]

Hello,

My 3CX switched from a perpetual to annual license a few days ago. It probably hadn't been updated for some time.

Since then, it's not possible anymore to make calls from the webclient.
The call popup in the top right corner of the webclient appears for a few seconds, but the phone doesn't ring.
Nothing in the activity/event logs.

The phones are GrandStream GXP1630 [fw between 1.0.4.55 - 1.0.4.82].
3CX 15.5.8801

Do you have any tips on what to do?

Thanks,
--
Leonardo Manca
IT Systems
www.vettoremedical.com

 

[Evolute IT]

Hello,

My 3CX switched from a perpetual to annual license a few days ago. It probably hadn't been updated for some time.

Since then, it's not possible anymore to make calls from the webclient.
The call popup in the top right corner of the webclient appears for a few seconds, but the phone doesn't ring.
Nothing in the activity/event logs.

The phones are GrandStream GXP1630 [fw between 1.0.4.55 - 1.0.4.82].
3CX 15.5.8801

Do you have any tips on what to do?

Thanks,
--
Leonardo Manca
IT Systems
www.vettoremedical.com

Wow. Firstly, update to the latest V15.5.
That's an old version!

@StefanW what's the last build of V15.5?

 

[StefanW]

https://www.3cx.com/blog/change-log/phone-system-change-log/

 

[Vettore.Medical]

Ok, now it is Professional Annual 15.5.15502.6

Still doesn't work

 

[Vettore.Medical]

Forget it, in the end it solved itself by turning all the things off and on ._.

 

[JohnS_3CX]

Hi Vettore,

Since you have an annual license you can upgrade to V16 Update 3.

Even though V15.5 Update 6 has the webclient, it was in beta and quite a few things were changed and improved after 4 updates



Setting as seen from V15.5.15502.6