Calls into a specific number recently have been mostly failing. I have the calls directly forwarded to the conferencing extension, but it doesn't matter which extension I use to answer the call. On occasion I get a call in, but if I call again afterwards, it fails. I'm not the only one who has experienced this problem. Fortunately, this isn't their main phone number and only used for a direct access into the conferencing system. Their main number doesn't appear to have any issues.
On review of the logs in 3CX, I see when the call is answered but on all the others there is nothing. We use Telnyx for the service, and in their logs I see RECOVERY_ON_TIMER_EXPIRE on all but the calls that did answer.
I've tried changes at the phone system, restarted the phone system, a couple of changes with the config in Telnyx and nothing has resolved the issue. I have not rebuilt the SIP Trunk instance yet.
Is this a Telnyx issue or a 3CX phone system issue?
It is v18 Update 1 for 3CX. Client states that they didn't have problems w/ v16.
Thanks for your help.
On review of the logs in 3CX, I see when the call is answered but on all the others there is nothing. We use Telnyx for the service, and in their logs I see RECOVERY_ON_TIMER_EXPIRE on all but the calls that did answer.
I've tried changes at the phone system, restarted the phone system, a couple of changes with the config in Telnyx and nothing has resolved the issue. I have not rebuilt the SIP Trunk instance yet.
Is this a Telnyx issue or a 3CX phone system issue?
It is v18 Update 1 for 3CX. Client states that they didn't have problems w/ v16.
Thanks for your help.
Last edited:
