Calls not logging in Salesforce's Activity/chatter section

[djrof]

Hi, I'm assisting my business in their 3CX's Salesforce integration.

The integration seems to work fine overall as 3cx can see the list of leads from the Salesforce account and even send calls.

The problem is that these calls are not logged in the activity/chatter section of Salesforce, and I'm not able to figure out the reasons.

All the steps from the Salesforce guide has been followed (https://www.3cx.com/docs/salesforce-crm-integration/) and the two platforms can communicate with each other as stated above.

On the 3cx side, Call Journaling has been enabled but when testing, no log appears in Salesforce.

Could someone provide some help for troublkeshooting and things to check?

Thanks in advance for your time.

 

[edossantos_sipcaller]

You will need to enable verbose logs, make a test call, and check the 3cxSystemService.log file, which is inside the Support Information Package ZIP file that you can download from the 3CX console.