Hi All,
Since we upgraded to version 18, we have been having a problem with how calls are showing up in reports for bridge calls.
Basically what happens is, the reports for the originating site show all the information as you would normally expect with now problem. The Talking time etc is all listed. As in the image below
On the receiving side of the bridge, the same call shows like this.
In this case, 1420 is a queue the caller was put into while waiting for their call to be picked up. I am not sure why it is showing as 00:00:0.. If the call is answered from the queue, the times do show - it is only unanswered calls that show up like this.
For this set up, the site the call originally comes into is the Slave side of the bridge, and the call is pushed to the Master.
Has anyone else encountered this and have any solutions that might have the reports showing the information on both sides of the bridge again?
Thanks in advance.
Since we upgraded to version 18, we have been having a problem with how calls are showing up in reports for bridge calls.
Basically what happens is, the reports for the originating site show all the information as you would normally expect with now problem. The Talking time etc is all listed. As in the image below
On the receiving side of the bridge, the same call shows like this.
In this case, 1420 is a queue the caller was put into while waiting for their call to be picked up. I am not sure why it is showing as 00:00:0.. If the call is answered from the queue, the times do show - it is only unanswered calls that show up like this.
For this set up, the site the call originally comes into is the Slave side of the bridge, and the call is pushed to the Master.
Has anyone else encountered this and have any solutions that might have the reports showing the information on both sides of the bridge again?
Thanks in advance.
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