Calls popping disabled CRM application

[infinity5]

Good Day,

We enabled the ConnectWise integration with our 3CX. We have moved away from ConnectWise and disabled the integration however some calls will still pop open a new browser tab trying to open ConnectWise which we do not want.

We have since implemented HubSpot CRM and followed the instructions to integrate however we cannot get HubSpot to pop open the contact record all that we can get it to do at the moment is to create a new record when the number is not recognized.

We are on the latest version of 3CX and all updates are installed. HubSpot integration tests are successful but in the real world it does not do what we want it to.

Has anyone had any issues like this, look forward to receiving your advice.

 

[rbovenkamp]

The old url to connectwise is probably saved under the contact in 3cx contacts. Try remove a crm contact under 3cx phonebook and test it.

 

[edossantos]

As mentioned by @rbovenkamp, you need to go to the 3CX Console > Advanced > Contacts, and delete all CRM contacts from there. This will clean up the 3CX phone book, and start synchronizing contacts from the new CRM.