Calls seems not to follow specific hours

[AWS2P]

hi,
on a medical center with 3 doctors, I use dummy ext. to make hours routage. Until years it seems to work but recently one doctor ask me to change hours on some days and for wednesday they only take the call from 9am to 12 am.
They complain about calls continue to come after 12 am and for sure there's some traffic registred in PBX (3 calls)

Have checked hours on dummy 000 ext. they are right, I checked date and time on computer they are good too.

What can explain calls continue after switch hour?

 

[AWS2P]

@YiannisH_3CX
Hello, Do you have an idea what to check?

 

[YiannisH_3CX]

Can you send a few screenshots from the dummy extensions configuration to see if anything stands out? Otherwise you will need to use the logs to see why the calls are not being routed correctly.
Maybe someone forced the system to use in office hours?

 

[AWS2P]

Maybe someone forced the system to use in office hours?

For sure this way is impossible, I never give them the explaination and as I said they are 3 doctors on same PBX but not working on same plannings so it's impossible they use common tools applying to entire pbx.

 

[YiannisH_3CX]

Did you route the calls through a group first or the call is going straight to the extension?

 

[AWS2P]

Straight to the extension, tomorrow i will try some call tests after 12pm to see what happens

 

[SteveITS]

Is the server time correct?

 

[AWS2P]

Yes

Is the server time correct?

Yes , I've checked just after the specific hours settings