Calls that transfer out of voicemail not following inbound rules

[User3Inc]

Hi,

Wondering if someone can help.

The current configuration means that if someone transfers out of a voicemail, they will be redirected to 0001 and this extension has forwarding rules. It forwards to reception, but if someone calls out of hours and then transfers out of voicemail, it will not follow the inbound rules and go to the out of hours line. It will instead go direct to reception, meaning that reception will get an abandoned call out of hours.

Is there anything we can change to fix this?

Thanks

 

[Alphabetic]

You could try making an exception rule for your reception that says from caller ID * received out of hours send busy.

 

[User3Inc]

You could try making an exception rule for your reception that says from caller ID * received out of hours send busy.

Thank you for this, how would I go about doing this for a queue?

 

[User3Inc]

Thank you for this, how would I go about doing this for a queue?

I have created another extension so will be as follows 0001 -> another extension with the exception rule -> reception