Solved Calls to non-existing numbers generate multiple calls in V18

[ToniGarcia]

Hello, we have detected a problem since we have v18, we have received emails indicating that we have exceeded the number of licenses, we have investigated in the Call Log and we have seen that if we call an internal extension that does not exist, the system suddenly generates 20 /30 calls to that number.




In the example, extension 1192 has called 3533 and it does not exist.

We have detected this with v18, in v16 we did not have this problem.

Gracias.

 

[ToniGarcia]

Hello, in the end I have been able to solve it by filtering the numbers that go to the outgoing rule, the 3CX extensions are 3XXX, I put that it only resulted in the outgoing rule 0-2,4-9, Cisco has a Route Pattern that that it was 3XXX, it would send it to 3CX and that is why it generated a loop.