CALLUS.JS ISSUE

[zrieldev]

Can you please help me. The Chat Box is working if you are login to the Wordpress Website but If not the Chat Box is not showing due to the "Uncaught SyntaxError: Invalid regular expression: missing / callus.js" issue.

Attach herewith is the actual issue

 

[Dmitry Yurkin]

Hello Zrieldev.
How did you install LiveChat on the website? Are you using Wordpress plugin or embed code snippet?

 

[zrieldev]

Hi Dmitry,
We are using the 3XC Live Chat Plugin.

 

[Dmitry Yurkin]

Check that you have not added the code manually in addition to the plugin (the case, that you have 2 livechat code snippets on the same page).

 

[zrieldev]

We did not add any snippet or embed a code for the Chat Box. Actually, it's working if you login to the the Wordpress Admin but it will not show if you only visit the website and the callus.js will display as an issue.

 

[Dmitry Yurkin]

Ok, can you send me please Web-site address. You can send in private message if you want.

 

[zrieldev]

Here is the website https://accountantsdirect.com.au/

 

[Dmitry Yurkin]

Looks like you have some wordpress cache issue, because it uses strange, probably old version of callus.js.
Can you disable cache in wordpress for plugin, or reset it?
Looks like it related to LazyLoad plugin, switch off it and check.

 

[zrieldev]

Thanks, Actually, clear my cache in WP Rocket many times but the result is the same, I will try to deactivate the WP Rocket and check if it's related to a cache issue.