CAMP ON FEATURE REQUEST INTERNAL AND EXTERNAL

[gavinuk123]

Camp-on to a busy or idle extension. If the extension was busy, the user will be alerted as soon as it goes idle and a call will be automatically placed. If the extension was idle because the person was not at their desk, the user will be alerted as soon as the extension is used again.

Equally an external call coming in on a DDI line finds the extension or DDI busy. If the caller is registered in the Company Directory it cab call him back, or if the user is not registered, then use a function number to register the callers number for call back.

 

[leejor]

This is the proper place to submit feature suggestions.

http://www.3cx.com/ideas/index.php

The first feature, camp-on, has come up in the past as it is a common feature on many PBX's. I'm not sure about the viability of the second suggestion. In many cases, an extension won't be busy as the call will go directly to voicemail, or forwarded elsewhere, and its the "elsewhere" that could cause some unintended results. Have you seen this sort of feature implemented on another system?

 

[craigreilly]

On idea 1 ... same issue as idea 2 - is the phone ever busy?
In 3cx what happens when voicemail is disabled for an extensions and it does not allow more than 1?