Unsupported Can 3CX do a video call for a Doorphone?

[jeffreypogi132]

I want to use my camera of Escense Intercom Doorphone to view the caller during its answer the call. is it possible to do that in 3CX?

 

[Evolute IT]

I want to use my camera of Escense Intercom Doorphone to view the caller during its answer the call. is it possible to do that in 3CX?

If the doorphone supports H264 or VP8, yes. Obviously, configuration must be precise and this brand isn't supported so no easy way.

 

[JohnS_3CX]

Hi,

The 3CX Webclient and Desktop apps can receive video from supported devices (like for example the Fanvil i30, or the Yealink T58).

When it comes to unsupported devices then the answer is: maybe.

You will have to setup the device by yourself, and also troubleshoot it by yourself.

You may find the below article useful:
https://www.3cx.com/community/threa...-phone-how-can-i-make-it-work-with-3cx.84739/

 

[jeffreypogi132]

If the doorphone supports H264 or VP8, yes. Obviously, configuration must be precise and this brand isn't supported so no easy way.

The doorphone was supported for H264 Codec, but no H264 configuration for 3CX.

 

[jeffreypogi132]

Hi,

The 3CX Webclient and Desktop apps can receive video from supported devices (like for example the Fanvil i30, or the Yealink T58).

When it comes to unsupported devices then the answer is: maybe.

You will have to setup the device by yourself, and also troubleshoot it by yourself.

You may find the below article useful:
https://www.3cx.com/community/threa...-phone-how-can-i-make-it-work-with-3cx.84739/

Hi,

I have 3CX Webclient and Desktop apps, and my Doorphone was supported for the video call it has H264 Codec but how can I configure in the side of 3CX? I didn't see the H264 Codec in 3CX config.

 

[JohnS_3CX]

Hi,

There is zero configuration needed on the 3CX side. If the clients receive an invite that contains video, they will negotiate SDP with video and will most likely work.

It's the same with supported doorphones: they send an invite that contains video, and the 3CX client accepts so long as it is in a format it can understand.

If your doorphone sends the video in a format which the client does not understand, then you will simply end up in an audio-only call.

You could tweak the video settings on your doorphone until you find a combination that works. Usually changing the codec Level and Bitrate, or if the device offers two streams limit it to one, and you might be able to get it working.

 

[jeffreypogi132]

Hi,

There is zero configuration needed on the 3CX side. If the clients receive an invite that contains video, they will negotiate SDP with video and will most likely work.

It's the same with supported doorphones: they send an invite that contains video, and the 3CX client accepts so long as it is in a format it can understand.

If your doorphone sends the video in a format which the client does not understand, then you will simply end up in an audio-only call.

You could tweak the video settings on your doorphone until you find a combination that works. Usually changing the codec Level and Bitrate, or if the device offers two streams limit it to one, and you might be able to get it working.

Hi John,

The Doorphone wasn't video settings, according to the vendor of Doorphone for video setup is depends on 3CX configuration, so I try to figure out how to setup the video call in 3CX especially the Doorphone was supported for H264.

 

[JohnS_3CX]

Hi Jeffrey,

In that case you can perhaps ask the manufacturer to install one on a 3CX system, test it to learn how to make it work, and share their instructions with you.

3CX does not have any video settings, the video is negotiated by the endpoints. Since this is an unsupported model though I don't know if it will be possible to make it work. Read the below if you want to try:
https://www.3cx.com/community/threa...-phone-how-can-i-make-it-work-with-3cx.84739/

 

[SyncWave]

I want to use my camera of Escense Intercom Doorphone to view the caller during its answer the call. is it possible to do that in 3CX?

Yes its possible but only with 3CX web-client, 3CX desktop client, and some models of 3CX supported IP phones like the Yealink T58W. 3CX has not implemented Open H264 (Royalty Free) codec support in their mobile app yet. So that there is no confusion, even 3CX offically supported video doorbells don't pass through video to 3CX mobile, you will get audio with loading symbol on video due to this limitation.

It sucks but the work around is to use other free VoIP mobile apps like GS-Wave with 3CX to receive doorbell video on mobile extensions. I create a separate extension and register GS-Wave to it and program the doorbell to go to that so the user(s) still gets other calls like normal on their 3CX mobile app without ringing both apps at once on the phone.

Hope that helps!

 

[SyncWave]

If the doorphone supports H264 or VP8, yes. Obviously, configuration must be precise and this brand isn't supported so no easy way.

Have you found any established name brand video doorbell manufacturer that supports VP8? I've looked but haven't found one yet, however, if you have I'd be interested in checking them out!

 

[Evolute IT]

Have you found any established name brand video doorbell manufacturer that supports VP8? I've looked but haven't found one yet, however, if you have I'd be interested in checking them out!

Nope, never found any.