Can a User Easily View Their Total Talk Time for the Day?

[zebis]

Hello,

Quick question: Is it possible for a user to view their total talk time for a specified time period? For example, if a user is responsible for making x minutes of calls per day, can a user easily check their progress through the day or does this require the user have access to the MC and related rights to generate a report?

It would be ideal if they could view this as a counter or just a quick total without having to specifically generate a report.

If they do need MC and report rights, is there a way to provide them report rights without access to other group members' call recordings?

Thank you!

 

[TheodorosG_3CX]

If you want to see for each user the total talk time this requires to create a report.
An idea can be that you create scheduled reports and send them via email. If this is not possilbe you may also create seperate Groups and assign Group owners that can create reports.

 

[zebis]

Hello Theodoros,

Thank you for your quick reply and much appreciated. This was more for individual staff members that wanted to keep a tally of their talk time through the day. You and I are actually fully on the same page with the report idea, however, some users are wanting to see their status between report intervals.

Do you know if there's a quick way a user could look up their talk time from their web client for that day so they could see their current progress before the next report is sent? If not, could that be a feature suggestion? In this case, the team needs to achieve x minutes of talk time per day so having a counter or some way for them to quickly see their talk time on their schedule would be helpful to them.

From my perspective, I can get everything I need from the reports, but they would like to be able to see their total talk time during the day if possible?

Thank you!

 

[TheodorosG_3CX]

From the 3CX Web Client or Desktop app you do have information only for the whole queue and not individual for each user.
You can see the logged in/ logged out time and number of calls(answered/unanswered) but not specific calls duration.
Currently this can only be achieved with a daily report.

 

[zebis]

Hi Theodoros, thank you for the information; this is very helpful. Have a great day!

 

[TheodorosG_3CX]

Glad to assist