Can I check if the System is IN or OUT of office...

[contoured_solutions]

Greetings!

I am trying to do some basic scheduling for some inbound numbers for a client's PBX. However, the system does not seem to be obeying the rules I am setting and the Global hours have not been set. Is it possible that the system has been forced into IN mode and not the schedule? How can I check for this?

 

[ericbumbarger]

Unfortunately I don't think there is actually a way to check if the system is currently in or out of office. Typically if we think this happened (often after holidays customers will forget to set their phones back if they do it manually) we will just dial our set force in/out of office option and this will set 3CX to the default office hours. You can check the dial code for that under settings > dial codes, I believe on fresh installs it is not configured.

If you have no office hours set than your PBX should be considered in office at all times.

 

[contoured_solutions]

Got it. I'll just set the office hours and press the dial code to ensure the system is on the schedule.

Thanks!