Can I get Text notifications without enabling SMS?

[IceWall]

Hi all, I have an unusual request from a client. They do sales and sometimes do sales calls and apparently people they call try to respond to them by text, they don't have SMS enabled, and they don't want SMS enabled (for reasons...) but they essentially want to get email notices when people try to text them so they don't miss the text, but don't have their sales people having to reply\send texts. They don't want to reply, they just want a notice when someone tries to text them.

Does 3cx have any tools for this or does anyone know if there are any tools for this? I see systems like DialMyCalls or Texty Pro, I just have no idea how\if those tie into systems like 3CX. Anyone by any chance have any experience with this?

Thanks!

 

[TanSG]

Which trunk provider you are using to make the call out? Does it means the telco provider accept incoming sms by default?

 

[K_SAK]

If there is no SMS enabled (the DID does not accept SMS in general) then there is nothing to be done really. If the DID can be SMS enabled but you don't want the SMS to come into 3CX, then you need to talk with your trunk provider. Perhaps they offer SMS to email option.

From within 3CX a possible solution would be, if the SMS DID is assigned to a Digital Receptionist before it enters any Queue or other handling, the SMS could be forwarded to a CFD extension which sends out an email, or just the extension of a manager perhaps that can see the message and decide what to do.